Repeat Prescriptions


Please follow the guidelines and choose the right option for you.

Please allow us 48 hours (two working days), to process your prescription request.

We do not accept repeat prescription requests over the phone.

Ordering a Repeat Prescription

When you order a prescription online, you can have it sent electronically to a pharmacy of your choice. This is called a nomination.

Learn how to nominate a pharmacy

Emergency Repeat Medication

From April 2023, patients who are in immediate need or require emergency repeat medications will need to visit NHS 111 Online or call 111. This may include running out of medication, losing or damaging medicines, or patients going away from home and forgetting their medication.

By contacting NHS 111 online or over the phone, patients in immediate need of medication will be assessed and, where needed, a supply from a local community pharmacy will be arranged.

Emergency repeat medication will no longer be directly referred via GP practices, GP Out of Hours providers or some community pharmacies, although normal repeat prescriptions of medication will still be available.

If you use our POD service, please order your routine repeat prescription in plenty of time. You can order online via the new online form or by calling 03333 583 509 and speaking to an advisor.

Use Online Services

The easiest way to order your prescription is by using our online services.

Learn more about online services

Use our online form

Prescription Ordering Direct

The NHS Prescription Ordering Direct (POD) service is the easy way for you to order your repeat prescription. There is no need to register; all it takes is a simple email or phone call which you can make from the comfort of your own home. Email requests are preferred.

Order using their secure online form

Your Local Pharmacy

Pharmacy Ordering / Collection Service

Pharmacies offer a prescription collection service from our Practice

Your pharmacy can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the Pharmacy of your choice for more information if you wish to use this service.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Find a pharmacy

In Person

You can order in person by returning the right-hand half of a previous prescription for the required medications.

Or, you can submit a handwritten request. You may also write out an order for someone else. You must include the patient's name, date of birth and requested medication.

Medication Queries

If you would like to send us a query regarding your medication please use the link below to complete the Medication Query form.

Prescription Collection

Please allow 48 working hours to process repeat prescriptions

  • Requested on Monday, ready to collect Wednesday afternoon
  • Requested on Tuesday, ready to collect Thursday afternoon
  • Requested on Wednesday, ready to collect Friday afternoon
  • Requested on Thursday, ready to collect Monday afternoon
  • Requested on Friday, ready to collect Tuesday afternoon

Prescriptions are sent directly to the local pharmacists

The practice and the local pharmacists offer a service to enable patients to collect their medication from the pharmacy of their choice, in Church Stretton. Please inform us and state which pharmacist you prefer to use.

Medication Reviews

We will review medication yearly. Patients will be asked to see a doctor or nurse at least once a year. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Missing Items

When collecting your repeat prescriptions from the chemist, please check you have everything you ordered before leaving the shop and query the shortfall with them at the time if necessary. There are several reasons why some of the items from your order may have become separated from each other:

  • Acute (not a repeat) medication may have been issued on a different prescription and may be in a different bag.
  • There is a legal requirement for the chemist to store specific drugs separately in a locked cupboard and you may not have been given this bag.
  • The doctor may have had to reauthorize some items which may have been issued on a different day.
  • Prescription requests from the hospital take time, as the doctor has to add it to the patient's current medication list and confirm there is no interaction with any existing medication.

More Information About Prescriptions