Appointments

 

For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

This will help us to be more efficient by making an appointment available to you when you need it the most.

Book an Appointment

Check your condition first

Many conditions can be treated without the need to see your GP.

 

Pharmacy & Self-Care

Pharmacy

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local pharmacy

Self-Care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

Emergency Appointments

All urgent same day requests will be triaged first with a telephone appointment with the Doctor. 

Our Doctors will never refuse to assess any patient who feels they need an Urgent same day assessment. However, we do ask all patients to act responsibly when booking emergency appointments and not ask to be seen unless your condition genuinely warrants it. There may be a lengthy wait before you can be seen. We apologise for any inconvenience caused and assure you that the doctors are doing their best to see everyone who has asked to be seen.

However, if the doctors feels that it is not an emergency and you can wait a few days then you may not be treated and will be asked to make a routine appointment

Book a Routine Appointment

To make an appointment

Surgeries are held in the mornings and afternoons with appointments generally available between 8:30am and 5:30pm.

Please note: Where possible, we like patients to see their usual doctor, as we know that patients value the continuity of care this gives. However, there will be times when you may need to see another doctor when your usual doctor is not available

All appointments with a doctor or a member of the nursing team are for one patient only. If two people want a joint appointment, please make a double appointment.

Our receptionists will always try to accommodate requests for appointments but please remember that they may not be able to satisfy all specific appointment requests and you may have to wait longer for an appointment to see a particular doctor.

Sickness Certificates (Fit Notes)

Travel Vaccinations

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:00am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Life Threatening - Go to A&E

Call 999 or go to A&E now if:

 
  • you or someone you know needs immediate help
  • you have seriously harmed yourself - for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Change or Cancel an Appointment

Please give us as much notice as possible so we can offer your appointment to someone else.

Ways to cancel

  1. Telephone us on 01694 722127.
  2. Cancel using our online services
  3. Cancel through the NHS App

Out of Hours

Enhanced Access

Local GP practices working together to offer more convenient appointment times for patients

As from 1st October, 2018, we will be part of a network of practices (known as ‘hubs’) in Shropshire, working together to offer patients ‘Extended Access’ to pre-bookable appointments - in the evenings, at the weekend and during bank holidays.

Part of the national agenda by NHS England, Extended Access means patients will be able to make pre-bookable appointments to see a GP, practice nurse, or other qualified healthcare professional, at a time which may be more convenient for them.

In Shropshire, local practices will work together in a network of ‘hubs’ to provide this service. The ‘hubs’ will take turns to provide the Extended Access appointments to patients. This means patients could be offered an appointment at their own surgery or at a nearby practice in the local area (part of the hub). Patients will be advised about appointment location at time of booking, enabling them to make an informed choice about their where and when they access care.

Locally the pre-bookable appointments will be available as follows:

  • Weekday evenings (Monday to Friday) between 6:30pm and 8:00pm (at a local area hub)
  • Saturdays between 8:00am and 1:00pm (at a local area hub)
  • Sundays and bank holidays between 8.30am and 12.30pm  (at a single site in central Shrewsbury)

Arranging a pre-bookable evening, weekend or bank holiday appointment is easy to do - patients simply need to contact us, during normal opening hours, and speak to the practice receptionist or a member of the practice team who will be able to help. Appointments may not be with your registered GP but will be with a GP or other qualified healthcare professional.

Extended Access adds to the existing range of healthcare services already available in Shropshire to help patients, including pharmacists, NHS 111, the walk-in centre, minor injury units, and A&E (which is there 24/7 for life threatening serious emergencies only).

It is important to be aware of how long common conditions should take to clear up and always seek medical advice if you are unsure or if you feel it is an emergency.

Information to help patients understand more about Extended Access is available on the NHS England website

Life Threatening

Call 999 or go to A&E now if:

 
  • you or someone you know needs immediate help
  • you have seriously harmed yourself - for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

 
  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Shropdoc

Shropdoc provides urgent primary care services for patients across England and Wales. We are a cooperative of GPs, providing a range of services, including the NHS 111 service and urgent care centres, helping to reduce the pressure on hospital admissions.

Visit the Shropdoc website

Ludlow Minor Injuries Unit

The Minor Injuries Unit offers treatment to anyone with a minor injury. There is no age limit.

This is a walk-in service and you do not need to be referred or to make an appointment, 

The Minor Injuries Unit is based in Ludlow Community Hospital, Gravel Hill, Ludlow  SY8 1QX, Tel:  01584 872201

It is open every day from 8am to 8pm

No appointment is necessary

Staff at the Minor Injuries Centre treat:

  • Bites, human and animal
  • Cuts and lacerations
  • Foreign bodies in the eyes, nose and ears
  • Fractures that require plaster only
  • Minor burns and scalds
  • Minor head injuries (with no loss of consciousness)
  • Soft tissue injuries, for example sprains and bruises
  • Wound infections

Walk-In Centre, Shrewsbury

If you need urgent medical attention and cannot get an appointment with your own doctor or are not registered with a GP Practice, the Walk-in Centre is available locally​

NHS walk-in centres (WICs) offer convenient access to a range of treatments. They are managed by Clinical Commissioning Groups (CCGs) and deal with minor illnesses and injuries.

Including:

  • infections and rashes
  • blood pressure checks
  • fractures and lacerations
  • emergency contraception and advice
  • stomach aches
  • vomiting and diarrhoea
  • hay fever
  • insect and animal bites
  • stitches (sutures)
  • dressing care
  • minor cuts and bruises
  • minor burns and strains
  • stop smoking support
  • High temperatures in children
  • Children and adults with breathing problems
  • Severe headaches
  • Abdominal pain
  • Painful infections
  • Bladder and other painful infections
  • Dizzy turns
  • Mild and moderate injuries and burns
  • Worrying worsening of a long term condition

The closest Walk-in Centre to Church Stretton is:

Shropshire Walk In Health Centre
Royal Shrewsbury Hospital
Mytton Oak Road
Shrewsbury
Shropshire

Telephone: 01743 261138

It is open every day from 8am to 8pm. No appointment is necessary

Non-urgent

Use NHS 111 if:

 
  • You need help now, but it's not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

Chaperones

We are committed to providing a safe and comfortable environment.  All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend, but on occasions a formal chaperone (another trained Healthcare Professional) or a memeber of our administrative team may be preferred.

Patients are advised to ask for a chaperone if required, at the time of booking an appointment, if possible, so that arrangements can be made and the appointment is not delayed in any way. The Healthcare Professional may also require a chaperone to be present for certain consultations.