Why are GP Practices still working differently?

The pandemic isn't over. GP Practices have worked hard to provide a service throughout lockdown and continue to do so. To protect everyone, we must minimise unnecessary physical contact.

Please help us to make sure you get the right care, in the right place, at the right time by the right health professional for your needs.

How are practices working now?

All appointments are being triaged and we will see everyone in person who needs to be.

This helps keep you safe and makes sure the people with the greatest need are seen first.

What is triage?

You will be assessed to decide who needs:

  • to be seen in person
  • a phone consultation
  • a video consultation
  • help from a community pharmacy

Why do receptionist ask personal questions?

GP reception staff are a vital part of the health care team and ask questions to direct you to the best support.

They are skilled in assisting with triage and treat all information confidentially.

What about emergencies?

Always call 999 in a life-threatening emergency. If you need help with minor injuries at any time, or urgent care when your GP practice is closed:


I wanted to see my GP, so why am I seeing someone else?

Many GP practices now include:

  • nurses
  • advanced nurse practitioners, who can diagnose and treat health conditions
  • occupational therapists
  • pharmacists
  • physiotherapists
  • link workers

This ensures that you see the right person at the right time quickly.

Where else can I get help?

  • Visit the NHS Website for advice on common symptoms and local services
  • Speak to your pharmacist for advice on minor illnesses
  • Visit NHS 111 Online, use the NHS app, or call 111 to schedule minor injuries appointments
  • find urgent mental health advice and guidance
  • if you’re too ill to wait for your GP or dentist to open

Published: Nov 22, 2021