Person Specification – Relief Receptionist

  • Job title: Relief Receptionist
  • Recruiting manager: Practice manager
  • Date: 7 February 2022
QUALIFICATIONS AND TRAINING Essential Desirable
Good standard of general education X  
GCSE Mathematics X  
GCSE English X  
Primary course of COVID-19 vaccination   X
NVQ in Customer Service   X
EXPERIENCE Essential Desirable
Practical experience of working with others X  
Experience of using own initiative X  
Experience of customer service X  
Experience of working within a General Practice Reception environment   X
Practical experience of computerised recording systems   X
SKILLS Essential Desirable
Excellent communication skills (Written and Oral) X  
IT skills X  
Time Management and the ability to work to deadlines X  
Negotiation and conflict management skills X  
Problem solving skills X  
Interpersonal skills X  
BEHAVIOURS Essential Desirable
Planning and organising X  
Performing under pressure X  
Adaptability X  
Team working X  
Self motivated X  
Flexibility X  
Confidentiality X  
KNOWLEDGE Essential Desirable
An understanding of a General Practice environment   X