Job Description - Relief Receptionist

  • Job title: Relief Receptionist
  • Hours: As required to cover sickness and holiday
  • Responsible to: Reception Supervisor/Assistant Practice Manager
  • Job purpose: 
    • - Greet patients and visitors in an efficient and courteous manner
      - Provide an effective and polite telephone enquiry service
      - Proactively communicate information between relevant patients, doctors and other healthcare professionals

Main duties and responsibilities

  1. Greet patients and visitors to the practice
  2. Book in patients and visitors in line with practice appointments’ and visitors’ procedures
  3. Respond to and/or direct all patient and visitor requests accordingly
  4. Answer incoming telephone calls, ensuring calls are documented and redirected accordingly
  5. Ensure computerised appointment system is up-to-date
  6. Book, amend and cancel patient appointments
  7. Ensure reception and clinical areas are ready for each session
  8. Ensure up-to-date maintenance of patient information, both computerised and manual 
  9. Distribute completed prescriptions
  10. Chaperone patients where required
  11. Check that answering machine service has correctly switched to night service at close of practice each day
  12. Follow practice procedures in the event of a fire
  13. Maintain patient confidentiality at all times and comply with all aspects of General Data Protection Regulations and Data Protection Act
  14. Maintain security of building at all times (unlock building in morning and check and lock all windows and lock all internal and external doors at night)
  15. Undertake statutory and mandatory training
  16. Attend and participate in meetings as required.
  17. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time. 
  18. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures