Mental Health Support
For Urgent Help Contact Midlands Partnership NHS Foundation Trust
If you, a family member or friend needs help urgently, please choose from the following options
24/7 urgent NHS mental health service providing telephone support, advice and triage.
Free from all landlines and mobile networks
If you live in Shropshire, Telford & Wrekin: 0808 196 4501
If you’re already receiving care from one of our mental health teams and it is within normal working hours (usually Monday-Friday, 9-5) then call the team on the number they’ve given you. If you do not know or cannot remember, call:
- 0300 303 3426 (West Shropshire area)
- 0300 303 1601 (East Shropshire area)
If it's a weekday after 5pm, weekend or bank holiday, 0808 196 4501 (Shropshire, Telford and Wrekin)
Our switchboard is staffed 24 hours a day, 365 days a year, and will be able to direct your call 0300 790 7000
NHS Sources Of Mental Health Support
More specialist mental health support can be gained via the Access Team for the Young People and Families Mental Health Service (previously CAMHS).
Professionals & staff working with children & young people can contact the Access Team for a consultation or advice on the most appropriate direction of support. A specialist mental health intervention may be suggested which might include face to face psychological therapy with a young person, family therapy or a referral to Helios who offer therapeutic support via Skype. If this is the case a referral will be requested.
- Phone: 0300 124 0093
Children and young people of all ages and their parents can access any of The Children Society’s drop-in sessions – BEAM, without an appointment or referral. Here they can talk to an experienced practitioner who will listen to and support them with any challenges facing them regarding emotional health and wellbeing. BEAM also offer several workshops focusing on a specific issues.
Kooth offers young people the opportunity to have a text-based conversation with a qualified counsellor. Counsellors are available from 12noon to 10pm on weekdays and 6pm to 10 pm at weekends, every day of the year on a drop-in basis. Young people can access regular booked online counselling sessions as needed. Outside counselling hours young people can message the team and get support by the next day.
- Monday – Friday 12 Noon – 10pm
- Weekends 6pm – 10pm
Shropshire Psychological Services (IAPT)
IAPT services can support people with mild to moderate mental health issues such as anxiety or low mood. They aim to improve health and wellbeing by offering a range of help, advice, life skills courses, supported self help, other groups and individual therapies for everyone aged 16 and over.Currently, due to the Coronavirus pandemic, assessment and therapy (both individual and group sessions) are being carried out via telephone or online except in exceptional circumstances.
- Phone: 0300 123 6020
- Email: email@example.com. You will need to send a completed referral self referral form, available from the website.
Togetherall is an online community for people who are stressed, anxious or feeling low.The service has an active forum with round-the-clock support from trained professionals. You can talk anonymously to other members and take part in group or 1-to-1 therapy with therapists.
Other Non-NHS Sources of Support
Charity providing support if you have been diagnosed with an anxiety condition.
- Phone: 03444 775 774
- Monday to Friday 9.30am – 10.00pm
- Saturday-Sunday 10am-8pm
Autism/Aspergers (Shropshire Autism Hub)
The Autism hub is for adults on the Autism Spectrum with or without a diagnosis. We offer peer support, carer's support, advice on welfare benefits, housing, relationships, budgeting advice and employment advice. They aim to help with coping strategies, promote independent living and support self management
- Phone: 01743 539 201
- Email: firstname.lastname@example.org
Run by Shropshire Council with support from Samaritans, Severn Hospice, Cruse Bereavement Care and Crane Quality Counselling, the Bereavement Support Service offers one to one personalised counselling. It is available for anyone living and working in Shropshire. Family, friends, patients, colleagues and professionals who have experienced bereavement can all access FREE counselling. People will be able to talk to a trained professional about how they are feeling and get practical support and help from the Council. This new pathway is available during the time of COVID 19, but the bereavement or loss DOES NOT need to be COVID related or recent. To access the free service you need to call the Shropshire Council COVID-19 Helpline
- Phone: 0345 678 9028.
A Charity helping people living with manic depression or biopolar disorder
CALM is the Campaign Against Living Miserably, for men aged 15 to 35
- Phone: 0800 58 58 58
- Daily, 5pm – Midnight
Bereavement care and support
- Phone: 0845 606 6812
- Email: email@example.com
Green Oak Foundation
Local private counselling service in Church Stretton, Ludlow, Pontesbury and Shrewsbury
- Monday-Friday, 9am – 8pm
- Saturday 9am – 4.30pm
- Phone: (01743) 340880
- Email: firstname.lastname@example.org
Men’s Health Forum
24/7 stress support for men by text, chat and email.
Mental Health Foundation
Provides information and support for anyone with mental health problems or learning disabilities.
Promotes the views and needs of people with mental health problems.
- Phone: 0300 123 3393
- Monday – Friday, 9am – 6.00pm
Voluntary Charity offering support for suffers of panic attacks and obsessive compulsive disorder (OCD). Offers a course to help overcome your phobia or OCD.
- Phone: 0844 967 4848
- Daily, 10am – 10pm. Calls cost 5p per minute plus your phone provider’s Access Charge
Support for people with OCD. Includes information on treatment and online resources.
- Phone: 0845 390 6232
- Monday-Friday, 9.30am – 5.00pm. Calls cost 5p per minute plus your phone provider’s Access Charge
A charity run by people with OCD, for people with OCD. Includes facts, news and treatments.
- Phone: 0333 212 7890
- Monday-Friday, 9am – 5pm
Young suicide prevention society.
- Phone: HOPELINEUK 0800 068 41 41
- Monday – Friday, 10am – 10pm
- Weekends and Bank Holidays, 2pm – 10pm
Rethink Mental Illness
Support and advice for people living with mental illness
- Phone: 0300 500 927
- Monday – Friday, 9.30am – 4pm
Confidential support for people experiencing feelings of distress or despair
- Phone: 116 123 – Free 24 hour helpline, 365 days a year
Emotional support, information and guidance for people affected by mental illness, their families and carers.
- Phone: 0300 304 7000. Or leave a message on 07984 967 708 giving your first name and a contact number, and a professional or senior volunteer will call you back as soon as practicable
- Daily, 4.30pm – 10.30pm
Information on child and adolescent mental health. Services for parents and professionals.
- Phone: Parents’ helpline 0808 802 5544
- Monday-Friday, 9.30am – 4pm
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