How to Make and Cancel an Appointment
Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.
Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.
Problems booking online appointments?
Use the Patient Access Support Centre before you call us.
Appointments
Surgeries are held in the mornings and afternoons with appointments generally available between 8.30am and 5.30pm.
Please note: Where possible, we like patients to see their usual doctor, as we know that patients value the continuity of care this gives
However, there will be times when you may need to see another doctor when your usual doctor is not available
All appointments with a doctor or a member of the nursing team are for one patient only. If two people want a joint appointment, please make a double appointment
To make an appointment
Please use Patient Access, telephone or visit the surgery. Our receptionists will always try to accommodate requests for appointments but please remember that they may not be able to satisfy all specific appointment requests and you may have to wait longer for an appointment to see a particular doctor.
Video Service
We are currently using AccuRx for video consultations. To take advantage of this form of consultation you do need a smart phone. if you would like to book a video consultation please put that in the booking reason for online bookings or let the receptionist know if you have booked the appointment by telephone. Please ensure you are ready for the video consultation before the time it has been booked.
At the start of a video consultation the doctor or nurse will send you an SMS text with a link to the secure video "consultation room". The video consultations are hosted by Whereby, who are NHS approved and GDPR compliant. Clicking on the link will open either your phone's browser or if you have installed, the Whereby app (the app does work the best but is not essential. You do not need to create an account with Whereby to use the app).
- Tips for getting the most out of a video consultaton:
- A good internet connection
- A quiet place where you will not be disturbed, that is well lit
- You need a smartphone with a built in camera and microphone
- If you get cut off and cannot reconnect, wait for a phone call
Unable to keep your appointment
If you are unable to keep your appointment, please notify the practice as soon as possible, so that the appointment may be offered to another patient.
Emergency appointments
You may feel that your problem needs to be seen the same day. Our doctors will never refuse to see any patient who feels they must be seen the same day. However, we do ask all patients to act responsibly when booking emergency appointments and not ask to be seen unless your condition genuinely warrants it. There may be a lengthy wait before you can be seen. We apologise for any inconvenience caused and assure you that the doctors are doing their best to see everyone who has asked to be seen.
However, if the doctors feels that it is not an emergency and you can wait a few days then you may not be treated and will be asked to make a routine appointment
Telephone advice
If you need telephone advice, please give your telephone number to the receptionist and a doctor will endeavour to telephone you during the day. Messages will not be left on patients answer phone machines in order to maintain confidentiality
