How to Make and Cancel an Appointment

 

Book face-to-face or remote appointments with your GP, nurse or clinician at a time that suits you.

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USE PATIENT ACCESS

 

Problems booking online appointments?

Use the Patient Access Support Centre before you call us.

 

Appointments

Surgeries are held in the mornings and afternoons with appointments generally available between 8.30am and 5.30pm.

Please note: Where possible, we like patients to see their usual doctor, as we know that patients value the continuity of care this gives

However, there will be times when you may need to see another doctor when your usual doctor is not available

All appointments with a doctor or a member of the nursing team are for one patient only. If two people want a joint appointment, please make a double appointment

book an appointment

 

To make an appointment

Please use Patient Access, telephone or visit the surgery. Our receptionists will always try to accommodate requests for appointments but please remember that they may not be able to satisfy all specific appointment requests and you may have to wait longer for an appointment to see a particular doctor.

 

Unable to keep your appointment

If you are unable to keep your appointment, please notify the practice as soon as possible, so that the appointment may be offered to another patient.

 

Emergency appointments

You may feel that your problem needs to be seen the same day. Our doctors will never refuse to see any patient who feels they must be seen the same day. However, we do ask all patients to act responsibly when booking emergency appointments and not ask to be seen unless your condition genuinely warrants it. There may be a lengthy wait before you can be seen. We apologise for any inconvenience caused and assure you that the doctors are doing their best to see everyone who has asked to be seen.

However, if the doctors feels that it is not an emergency and you can wait a few days then you may not be treated and will be asked to make a routine appointment

 

Telephone advice

If you need telephone advice, please give your telephone number to the receptionist and a doctor will endeavour to telephone you during the day. Messages will not be left on patients answer phone machines in order to maintain confidentiality

 

Cancel appointments you don't need

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